During the order process through our website or by phone, you must register by filling in or providing your identification details, shipping address, and billing information.
Please remember that personal data must be provided accurately to avoid confusion or incidents in the delivery of the purchased item(s).
Additionally, if you request it, you will receive information about our company and products by email.
The online order is confirmed by clicking the "Place Order" button.
Payment for the purchase will be made by credit or debit card (Visa and MasterCard), through PayPal, or bank transfer.
For credit or debit card payments, the charge will be made online, in real-time, through the payment gateway of the corresponding financial institution, once it has been verified that the provided data is correct.
Once the transaction is confirmed, the order number will be communicated through the website, allowing you to track it at any time from your computer.
Also, an email will be sent with a description of the order and the personal data that has been communicated. Non-receipt of this email
may be due to a transient communication issue in the network or a typing error in the provided email address. In either case, it is advisable to contact Customer Service at the phone number (+34) 972 83 59 95.
If, at the time of order fulfillment, our warehouse detects that there are no stocks of some of the products included, we will attempt to locate the item. If not possible, the customer will be notified immediately. Additionally, the overcharged amount for the unavailable item will be refunded within a few days.
The prices on this website are shown in the currency corresponding to the country of origin and include taxes.
According to current legislation, ORGANIC COTTON COLOURS, S.L. is obliged to charge VAT to all orders with delivery addresses in European Union member countries. The applicable VAT is the legally corresponding rate and depends on the destination territory of your order.
For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT in accordance with the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties according to the current regulations in each of these territories.
Once the purchase order is completed, and before making the payment for the order, a final summary will be presented identifying the purchased item(s) and their total price (including taxes and shipping).
The items offered on this website meet the quality and warranty requirements of ORGANIC COTTON COLOURS products.
All content on the Online Store (illustrations, texts, names, brands, images, videos) is the property of ORGANIC COTTON COLOURS, S.L. Any partial or total reproduction of the content by any means and on any medium is subject to prior and express authorization from ORGANIC COTTON COLOURS, S.L.
You acknowledge and consent that all copyrights, trademarks, especially the FOX FIBRE ® COLORGANIC ® brand, and other intellectual property rights on the materials or content provided as part of the website belong at all times to ORGANIC COTTON COLOURS, S.L. or to those who have granted a license for their use.
According to applicable regulations, if you are contracting as a consumer, you may withdraw from the Contract (except for underwear items) at any time within 7 business days from the delivery date of your order. In this case, you will be reimbursed the price paid for such products. You will be responsible for the direct return costs of the product.
Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same condition as you received them. Please return the item using or including its original packaging. No refund will be made if the product has been used beyond mere opening or if it has suffered any damage, so please handle the products carefully while in your possession.
If any of these Conditions or any provision of the Contract is declared null and void by a final resolution by a competent authority, the remaining terms and conditions will remain in force, unaffected by such declaration of nullity.
These Conditions constitute the entire agreement between You and ORGANIC COTTON COLOURS, S.L. regarding the subject matter of the Contract and supersede any other previous agreements, agreements, or promises agreed upon verbally or in writing between You and us.
ORGANIC COTTON COLOURS, S.L. will not be responsible for any failure or delay in fulfilling any of the obligations assumed in online sales, the cause of which is due to events beyond reasonable control ("Force Majeure"). These events include, among others: Strikes, lockouts or other labor disputes; Civil unrest, riot, invasion, terrorist attack, or terrorist threat, war (declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster; Impossibility of using trains, ships, airplanes, motor transport, or other means of transport, public or private.
Unless expressly stated otherwise in these Conditions, our liability in relation to any product purchased through the website will be strictly limited to the purchase price of that product.